Shipping policy

Shipping Policy

Ayane Studio

Last updated: 23/02/2026

Thank you for shopping with Ayane Studio. Below you will find details about our shipping process.

1. Order Processing Time

  • Orders are processed within 1–3 working days (Monday–Friday).

  • Orders placed on weekends or bank holidays will be processed the next working day.

  • During busy periods, processing times may be slightly longer.

You will receive a confirmation email once your order has been dispatched.

2. UK Shipping

We currently ship within the United Kingdom.

Estimated delivery times:

  • Standard UK Delivery: 2–5 working days

  • Tracked Delivery (if selected): 2–3 working days

Delivery times are estimates and may vary depending on the courier.

3. Shipping Costs

Shipping costs are calculated at checkout.

We may offer free UK shipping promotions, which will be clearly displayed on our website.

4. Delays

While we aim to ensure timely delivery, Ayane Studio is not responsible for delays caused by:

  • Royal Mail or courier delays

  • Weather disruptions

  • Strikes

  • Incorrect address information provided by the customer

5. Incorrect Addresses

Customers are responsible for providing accurate shipping details.

If an incorrect address is entered:

  • We cannot guarantee changes after the order is placed

  • Additional shipping fees may apply to resend the item

6. Lost or Missing Parcels

If your parcel has not arrived:

We will investigate with the courier and update you accordingly.

7. Damaged Items in Transit

If your item arrives damaged:

We will review and resolve the issue as quickly as possible.